’N Touch
Navigator offers you the latest in electronic services to make accessing your money as easy as possible. We do this by offering the automated 'N Touch system which allows you to get account balances and transfer money between accounts any time, day or night.
Click here to access 'N Touch Web
Stay ’N Touch with Navigator!
Our innovative account access system provides information via telephone through ’N Touch audio response or via computer through ’N Touch Web any time from any location.
Navigator Credit Union provides this convenient, free service to help you maintain accurate, up-to-date information on your Credit Union accounts.
With ’N Touch you can
• Check your account balances
• Review your checking account activity
• Verify your last payroll deposit
• Obtain your loan balance
• Withdraw funds by check
• Attain year-to-date dividend and interest information
• Receive current savings and loan rates
• Transfer funds
• Personalize your Personal Identification Number (PIN)
’N Touch Help...
If you have difficulty using any ’N Touch service, please contact our Member Service Center at 762-3542. Member Service Representatives can literally “walk you through” any problem transactions and answer any questions you have. Representatives are available from 8:00 a.m. - 5:00 p.m., Monday through Friday and 8:30 a.m. - 1:00 p.m. on Saturday.
1 Menu or “Beginner” Mode
This mode uses voice prompts to give you account access. All accounts will initially be set up with this option.
2 “Expert” Mode
This mode requires you to input specific Service Codes to access a particular account service.
Things to Remember...
• Some services may request a Share ID or Loan ID. Your personalized Share ID numbers can be found under “Open Share List” just as your specific Loan ID numbers can be found under “Open Loan List.” This information is also on your monthly statement.
• “Savings” always refers to your Primary Share. “Share” refers to any deposit product (Share, Certificate or Checking).
• Only a touch-tone telephone can be used to access ’N Touch.
• ’N Touch is available to you for a maximum of 10 minutes per call.
• Remember to enter # after each entry when instructed to do so.
• Enter dates as six digit numbers: July 4, 2003 would be 070403.
• When entering dollar amounts, do not use an asterisk (*) or a decimal point. For example, $75.25 would be entered 7525 followed by # sign.
• Your actual “available balance” may be less than reported if debit card transactions have not been posted at the time of your call.
To use ’N Touch you need
• A touch-tone phone
• Your 10-digit Navigator account number
• To create a four-digit Personal Identification Number (PIN)
• Social Security number (first time only)
The Basics of 'N Touch:
To Begin
1) Call (228) 696-6380 or 1-800-344-3281 from any touch-tone phone.
2) After the greeting, Press 1, then enter your account number followed by the # key.
3) Enter your four-digit Personal Identification Number (PIN) followed by the # key.
4) Enter your Social Security Number for verification (first time only) and # key.
5) Listen and select the service you want.
INSTRUCTIONS FOR ’N Touch IN THE MENU (BEGINNER) MODE
MAIN MENU includes the seven categories below. Choose the appropriate category, then “drill down” to the service you
want by listening to the options offered by voice prompts.
(Bold numbers at the end of each transaction description identify corresponding Expert Mode Service Codes)
MAIN PRE-MENU
Go to Main Menu, press 1
BALANCE INQUIRY MENU
1 Checking Balance – Lists current checking account
balance – 10
2 Primary Share Savings Balance – Lists balance of Primary Savings Account – 11
3 All Other Share Balances – Provides balances for Share (Savings), IRA, Share Certificates of Deposit, and Christmas Club; allows you to select a specific Savings or Checking account by identifying with a Share ID number (See Open Share List for a complete listing of Share/Checking IDs) – 12
4 Open Share List – Lists all Share IDs (including checking) and the total balance for all Savings/Checking. This option provides your personal Share ID numbers which will be needed to complete other transactions – 13
5 Open Loan List – Lists all Loan IDs and their balances including a total balance for all loans. This option will provide your personal Loan ID numbers which will be needed to complete other transactions – 14
6 Loan Balance – Allows you to check the balance of a
specific loan by inputing a specific loan ID (See Open
Loan List for a complete listing of Loan IDs) – 15
7 Share Balance on a Specific Date – Enter Share/Checking
ID for specific account; Use six digit (month, day, year) number to identify balance on a particular day - 17
8 Loan Balance on a Specific Date – Enter Loan ID for
specific account; Use six digit (month, day, year) number
to identify balance on a particular day - 16
9 Replay the Current Menu
0 Speak to an Operator
# Go Back to the Previous Menu
* End the Call
HISTORY INQUIRY MENU
1 Share History (includes checking) – Must know Share/Checking ID to hear deposits, withdrawals, and transfers to specific accounts – 20
2 Last Deposit – Must know Share/Checking ID to get the most recent deposit – 21
3 Deposit History – Must know Share/Checking ID and Account # to get a listing of all deposits for the account specified – 22
4 Last Payroll Deposit – Must know Share/Checking ID and Account # or Loan ID for payroll deposit information – 28
5 Recent Transaction Activity – Provides information for the following:
a) Check clearance by date posted for Share (Checking) or (Express) Loan – 24
b) ATM for Share/Checking or Loan transactions – 25
c) ACH transactions posted to your account (s) – 26
d) Payroll transactions for Share/Checking or – 27
e) Loan transactions completed on your Loan(s) – 46
6 Loan payment history using Loan ID to identify specific loan accounts – 45
7 Loan History: Uses Loan ID to get a history of all payments, advances and insurance postings made to each loan – 46
9 Replay the Current Menu
0 Speak to an Operator
# Go to Previous Menu
* End the Call
TRANSFER MENU
1 Savings to Checking Transfer – Transfer from Primary Share to Checking; may request Share ID – 30
2 Checking to Savings – May request Share/Checking ID to transfer – 31
3 Share to Share – Must know Share/Checking ID /Account # transferring from and transferring to – 32
4 Loan to Savings – Transfers from Loan to your primary Share account; may request Share or Loan ID – 33
5 Loan to Checking – Transfers from Loan to Checking; may request Loan ID – 34
6 Loan to Share – Transfers from Loan to Share/Checking; may request Loan or Share/Checking ID – 35
7 Savings to Loan – Transfer from Primary Share; may request Loan ID – 36
8 Checking to Loan – Transfers from Checking to Loan; may request Loan ID – 37
9 Share to Loan – Must know Share/Checking ID transferring from and Loan ID transferring to – 38
0 Speak to an Operator
# Go back to the previous Menu
* End the Call
LOAN INFORMATION
1 Loan Balance – May request Loan ID to give you a specific balance and available line of credit – 40
2 Open Loan List – Lists all Loan IDs, their balances and available line of credit including a total balance for all loans – 41
3 Loan Payment Due Date – Uses Loan ID to tell you when your next payment is due – 42
4 Loan Payoff – Requests Loan ID and payoff date (using a six digit number) to determine payoff amount – 43
5 Loan Advance for the Month – Provides Loan advance history and available credit – 44
6 Recent Loan Payments – Lists loan payment amounts and dates posted – 45
7 Loan Balance on a Specific Date – Gives specific loan balance on a past date by Loan ID – 16
9 Replay the Current Menu
0 Speak to an Operator
# Go back to the Previous Menu
* End the Call
WITHDRAWAL MENU
1 Savings Withdrawal – Withdraws specified amount from Primary Savings account – 50
2 Checking Withdrawal – Withdraws specified amount from Checking – 51
3 Share Withdrawal – Requires Share/Checking ID to withdraw specified amount – 52
4 Loan Withdrawal – Withdraws specified amount from available credit by Loan ID – 53
9 Replay the Current Menu
0 Speak to an Operator
# Go to previous Menu
* End the Call
CHECKING INFORMATION MENU
1 Checking Balance – Lists current Checking account
balance – 10
2 Check Number Inquiry – Gives the status of specific Share/Checking or Loan checks by entering the check number to determine amount and date of posting – 23
3 Checking History – Lists Share/Checking or Loan in a series by check number, amount and date posted – 24
4 Check Number Range – Provides Share/Checking or Loan check number, amount, and date posted for checks in a specific range – 63
5 Check Stop Payment – Allows you to stop payment on a specific Checking or Loan Check – 60
6 Check Copy Request – Provides option to request for a Checking or Loan check after giving the check amount
and date of posting – 61
7 Check Re-ordering – Gives the option to order current checks provided there are no changes – 62
9 Replay the Current Menu
0 Speak to an Operator
# Go Back to the Previous Menu
* End the Call
ADDITIONAL OPTIONS
1 Bill Payment – Provides information for Bill Payment inquiry and transactions for Ingalls, Fox Everett, Benefit Consultants, AFLAC, Dental and Protective Life Insurance. This option also provides the option to use the audio response system (’N Touch) to pay a specified amount
toward a bill on a specific date – 72
2 Year to Date Information – Lists the following:
a) IRA contributions – 29 and 90
b) Dividends on Share/Checking accounts and total Dividends – 91
c) Interest paid by Loan ID and total interest paid - 92
3 Change Preferences – Gives the option for the following:
a) Change your Access Code (PIN) – 93
b) Change ’N Touch setting from Menu to Expert Mode – 77
c) Change # of Tranactions Presented - Allows a fixed number of transactions for review to be set – 94
4 Change Account – Provides the option to request information about another account number that you
have account privileges for – 79
5 Miscellaneous Inquiries – 74
9 Replay the Current Menu
0 Speak to an Operator
# Go Back to the Previous Menu
* End the Call
INSTRUCTIONS FOR ’N TOUCH IN THE expert MODE
For more detailed information about the Service Codes below, refer to the definitions found in the previous Menu Mode.
To Change from Menu to Expert Mode
1) In the “Menu Mode” enter 7 for “Additional Options” then enter 3 for “Change Preference Menu”
2) From the “Change Preference Menu” select
2 to “Change to Expert Mode”
EXPERT MODE requires inputting the following Service Codes to gain access to the account
you want information about.
BALANCE INQUIRIES
Checking Balance 10
Primary Share Savings Balance 11
All Other Share Balances 12
(includes Christmas Club & Certificates)
Open Share List 13
Open Loan List 14
Loan Balance 15
Loan Balance on Specific Date 16
Share Balance on Specific Date 17
HISTORY INQUIRIES
Share/Savings/Checking/Loan History 20
Last Deposit 21
Deposit History 22
Specific Check Clearance 23
Recent Check Clearance 24
Recent ATM Transactions 25
Recent ACH Transactions 26
Recent Payroll Transactions 27
Last Payroll Deposit 28
IRA Contributions 29
ACCOUNT TRANSFERS
Primary Savings to Checking 30
Checking to Primary Savings 31
Any Share to Any Share 32
Loan to Primary Savings 33
Loan to Checking 34
Loan to Any Share Account 35
Primary Savings to Loan 36
Checking to Loan 37
Any Share Account to Loan 38
LOAN INFORMATION
Loan Balance 40
Open Loan List 41
Loan Payment Due Date 42
Loan Payoff Amount 43
Loan Advances for the Month 44
Recent Loan Payments 45
Loan History 46
Loan Balance for a Specific Date 47
VISA Payment 48
WITHDRAWALS BY CHECK
Primary Savings Withdrawal 50
Checking Withdrawal 51
Any Share Account Withdrawal 52
Loan Withdrawal 53
CHECKING
Stop Payment 60
Check Copies 61
Check Re-order 62
Check Number Range 63
ELECTRONIC SERVICES
Bill Payment Inquiry 72
Bill Payment Change 73
Miscellaneous Inquiry 74
Recent Point of Sale Transactions 75
Recent Check Card Transactions 76
Change to Menu (Beginner) Mode 77
Change to Another Account 79
MEMBER SERVICES
IRA Contributions 90
Dividends 91
Interest 92
Change PIN 93
Change # of Transactions Presented 94
Loan Rates 95
VISA Rates 96
Transfer to Operator 97
Listing of All Service Codes 98
End the Call 99
