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Careers at Navigator

At Navigator, our team members strive to provide the best financial solutions for our members every day.  We are not hiring at this time.  Please continue to check this page for current job listings.

POSITION(S): Member Service Center Representative (Full-time)

DEPARTMENT:  Member Service Center (Moss Point)

DESCRIPTION OF DUTIES:  To assist members and potential members with their credit union needs; explain services, respond to problems and direct members to appropriate personnel; assist members with N Touch Web/Audio Home Banking, reply to PSCU/CUScripter escalated emails in a timely manner; duties also include cross-selling, perform basic teller transactions, accurate record keeping and serving as a liaison between members and NCU personnel; perform other duties as assigned.  Must be a problem solver and direct members to appropriate personnel, must have knowledge of Navigator Credit Union products and services, must protect member’s privacy and work every other Saturday or as needed.

REQUIREMENTS

EXPERIENCE:        Six months to two years of similar or related experience recommended.

EDUCATION:          Equivalent to a high school education.

SPECIFIC SKILLS:  To provide accurate, courteous, friendly, timely and professional service to every person calling Navigator Credit Union; to answer telephone calls within three rings and handle 2000+ calls per month; to be able to operate general office machines, including personal computers and calculators. Must be able to communicate well with others, in both English and Spanish, be dependable and prompt, and must be a problem solver.

 GENERAL REQUIREMENTS: Must possess courtesy, tact and diplomacy skills while working one-on-one with callers when giving information that may require assistance and discussion.  Must possess a sales attitude to be able to effectively cross-sell to members.

If you meet the requirements and are interested in applying for this position, please email Walter L. Moore at wmoore@navigatorcu.org.

POSITION(S):  Programmer (Full-time)

DEPARTMENT:  Information Technology

DESCRIPTION OF DUTIES:  Program advanced solutions to promote efficiency within the organization by working with other departments to determine software needs including design, testing, and implementation.  Troubleshoot and resolve system problems and assist with project research, implementation, and system administrative duties.  Provide second level support for the IT Help Desk Monday – Friday from 8:30am until 5:00pm, select Saturdays from 7:30am until 1:30pm, and rotate after hours support with other IT staff.  Second level support includes, but is not limited to, resolving basic hardware and software issues; assisting in the development and maintenance of internal departmental documentation and procedures; monitoring vital system logs on a daily basis; maintaining inventory of all necessary IT related equipment; learning additional network or programming skills by attending specialized training; as well as performing other duties as assigned.

REQUIREMENTS

EXPERIENCE:  Three to five years of similar or related experience is recommended.

EDUCATION:  College background in IT area or equivalent work experience is required.

SPECIFIC SKILLS:  Provide accurate, courteous, friendly, timely and professional service to employees and vendors of Navigator Credit Union.  Experience with computer programming and application development – Symitar PowerOn, Symform, and SQL strongly preferred.  Knowledge of personal computers to include Microsoft software products as well as basic computer hardware; some basic knowledge of bookkeeping and accounting principles; and strong problem solving skills and attention to detail is required.

GENERAL REQUIREMENTS:  Must be able to lift a minimum of 25 pounds while moving IT equipment.  Job may require special hours such as upgrades, special projects, and some holidays.  Must be willing to travel, as the job may require offsite training and IT testing.  Must possess professional, interpersonal skills to communicate information, both oral and written, courteously and effectively to other credit union employees and vendors. 

If you meet the requirements and are interested in applying for this position, please email Walter L. Moore at wmoore@navigatorcu.org.

 

Equal Opportunity Employer:

Navigator Credit Union is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.