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Careers at Navigator

At Navigator, our team members strive to provide the best financial solutions for our members every day. Please see below for a list of current job openings:

POSITION: Member Service Center Representative (Full-time) in Jackson County, MS

DESCRIPTION OF DUTIES: To assist members and potential members with their credit union needs; explain services, respond to problems and direct members to appropriate personnel; assist members with ’N Touch Online Banking/Audio Home Banking, reply to escalated emails in a timely manner; duties also include cross-selling, perform basic teller transactions, accurate record keeping and serving as a liaison between members and Navigator personnel; perform other duties as assigned. Must be a problem solver and direct members to appropriate personnel, must have knowledge of Navigator Credit Union products and services, must protect member’s privacy and work every other Saturday or as needed.

EXPERIENCE: Six months to two years of similar or related experience recommended.

EDUCATION: Equivalent to a high school education.

SPECIFIC SKILLS: To provide accurate, courteous, friendly, timely and professional service to every person calling Navigator Credit Union; to answer telephone calls within established service levels and handle 2,000+ calls per month; to be able to operate general office machines, including personal computers and calculators. Must be able to communicate well with others, be dependable and prompt, and must be a problem solver. Bi-lingual preferred.

GENERAL REQUIREMENTS: Must possess courtesy, tact and diplomacy skills while working one-on-one with callers when giving information that may require assistance and discussion. Must possess a sales attitude to be able to effectively cross-sell to members.

Navigator Credit Union offers a competitive salary and comprehensive benefit package.  Applicants should mail a resume to Navigator Credit Union, Human Resources, ATTN:  Member Service Center Rep., PO Box 1647, Pascagoula, MS 39568 or email jlee@navigatorcu.org

 

POSITION: Registered Member Service Representative – NCU Wealth Management (Full-time) in Mobile, AL

EXPERIENCE: Minimum of two (2) years in the financial industry.

EDUCATION: Bachelor’s Degree in Business, Finance, Insurance or equivalent trade-off in professional work experience.

SPECIFIC SKILLS: To provide support to the Financial Advisor in servicing members; Meet with members, processing paperwork, placing trades, maintaining files, marketing to members, and other tasks as assigned; Ability to work independently with a moderate level of guidance and manages own workload; Strive to grow the business via referrals, marketing events, employee education, lobby days, etc; Cultivate strong relationships with credit union members and credit union staff; Consistently and effectively utilize all tools, technology and resources as prescribed; Adhere to all FINRA guidelines, CUNA Brokerage compliance guidelines and credit union policies; Meet or exceed individual production goals; Present a professional image in all interactions both personally and professionally.

GENERAL REQUIREMENTS: Demonstrated ability to effectively build business relationships with diverse clients; Licenses and Registrations: Series 7 63/65 and/or 66 Licenses; Clean background and U-4.

As an RMSR, you become part of a team that provides investment, insurance and financial planning solutions to the members of the credit union through the CUNA Brokerage Services arm of CUNA Mutual Group. The RMSR supports the Financial Advisor in servicing existing clients and will also contribute to sales with the opportunity to create and maintain new client relationships. The RMSR will have the opportunity to grow and maintain their own book of business.  The position is full-time with salary+commission and benefits. Email resume to pburnett@navigatorcu.org.

 

POSITION: Marketing Assistant (Full-time) in Jackson County, MS

DESCRIPTION OF DUTIES: The Marketing Assistant will provide support, consistent with the Credit Union’s strategic vision to execute marketing plans that will lead to increased market share, asset growth, loan growth and product penetration. Responsible for assigned duties with regard to event planning, sponsor relations, traditional and social media management, printed materials and branch supplies as well as market research.

EXPERIENCE: Two to five years of similar or related experience, including time spent in preparatory positions.

EDUCATION: A two-year college degree or completion of a specialized course of study in Marketing, Communications, Public Relations, Journalism or English.

SPECIFIC SKILLS: The Marketing Assistant must be able to interact with members as well as employees at every level of the organization; Must have excellent oral and written communication skills, exemplary phone etiquette and attention to detail; Must be able to handle multiple, simultaneous and changing priorities; Must be capable of exercising highest level of discretion on both internal and external confidential matters; Must be proficient in Microsoft Office Suite.

GENERAL REQUIREMENTS: Must be able to perform job functions independently or with limited supervision and work effectively either on your own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions.  Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information.

Navigator Credit Union offers a competitive salary and comprehensive benefit package.  Applicants should mail a resume to Navigator Credit Union, Human Resources, ATTN:  Marketing Assistant, PO Box 1647, Pascagoula, MS 39568 or email jlee@navigatorcu.org

 

POSITION: MSR — Member Service Representative (Full-time) in Jackson County, MS and Mobile, AL

DESCRIPTION OF DUTIES:  Assist members with a wide variety of services and advise as to how best utilize company products and services in order to meet personal financial goals and provide the highest quality customer service; open various new accounts, process necessary information and educate the customers as to services/products available as a result; assist with wide variety of members services; maintain Safe Deposit Boxes; assist members with checkbooks, process credit card/loan applications for members, manages outgoing wires, solve fraud issues, notary, close accounts and basic shared branching transactions; balancing cash dispense and ATM machine; and must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

EXPERIENCE:  Six months to two years of similar or related experience, including time spent in preparatory positions.

EDUCATION:  High school degree or GED required.

SPECIFIC SKILLS:  Courtesy, tact, and diplomacy are essential elements of the job; work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

GENERAL REQUIREMENTS:  Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.; Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator; Must be able to routinely perform work on computer for an average of 6-8 hours per day; Must be able to work extended hours whenever required or requested by management; Must be capable of regular, reliable and timely attendance; Must be able to perform job functions independently and with limited supervision. Must work effectively as part of a team; Must be able to read and carry out various written instructions and follow oral instructions; Must be able to speak clearly and deliver information in a logical and understandable sequence; Must be able to perform basic financial calculations with accuracy; Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public; Must be able to perform responsibilities with composure under stress of deadline, requirements for extreme accuracy and quality and/or fast pace; and Must be capable of exercising highest level of discretion on confidential matters.

Navigator Credit Union offers a competitive salary and comprehensive benefit package.  Applicants should mail a resume to Navigator Credit Union, Human Resources, ATTN:  Member Service Rep., PO Box 1647, Pascagoula, MS 39568 or email jlee@navigatorcu.org