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Careers at Navigator

At Navigator, our team members strive to provide the best financial solutions for our members every day.  We are currently accepting applications for the following positions.  Interested applicants who meet the requirements described below may submit resumes to: wmoore@navigatorcu.org:

 

POSITION:  Programmer (Full-time)

DEPARTMENT:  Information Technology

DESCRIPTION OF DUTIES:  Program advanced solutions to promote efficiency within the organization by working with other departments to determine software needs including design, testing, and implementation.  Troubleshoot and resolve system problems and assist with project research, implementation, and system administrative duties.  Provide second level support for the IT Help Desk Monday – Friday from 8:30am until 5:00pm, select Saturdays from 7:30am until 1:30pm, and rotate after hours support with other IT staff.  Second level support includes, but is not limited to, resolving basic hardware and software issues; assisting in the development and maintenance of internal departmental documentation and procedures; monitoring vital system logs on a daily basis; maintaining inventory of all necessary IT related equipment; learning additional network or programming skills by attending specialized training; as well as performing other duties as assigned.

REQUIREMENTS

EXPERIENCE:  Three to five years of similar or related experience is recommended.

EDUCATION:  College background in IT area or equivalent work experience is required.

SPECIFIC SKILLS:  Provide accurate, courteous, friendly, timely and professional service to employees and vendors of Navigator Credit Union.  Experience with computer programming and application development – Symitar PowerOn, Symform, and SQL strongly preferred.  Knowledge of personal computers to include Microsoft software products as well as basic computer hardware; some basic knowledge of bookkeeping and accounting principles; and strong problem solving skills and attention to detail is required.

GENERAL REQUIREMENTS:  Must be able to lift a minimum of 25 pounds while moving IT equipment.  Job may require special hours such as upgrades, special projects, and some holidays.  Must be willing to travel, as the job may require offsite training and IT testing.  Must possess professional, interpersonal skills to communicate information, both oral and written, courteously and effectively to other credit union employees and vendors. 

 

POSITION: Member Service Center Representative (Full-time)

DEPARTMENT:  Member Service Center (Moss Point)

DESCRIPTION OF DUTIES:  To assist members and potential members with their credit union needs; explain services, respond to problems and direct members to appropriate personnel; assist members with N Touch Web/Audio Home Banking, reply to PSCU/CUScripter escalated emails in a timely manner; duties also include cross-selling, perform basic teller transactions, accurate record keeping and serving as a liaison between members and NCU personnel; perform other duties as assigned.  Must be a problem solver and direct members to appropriate personnel, must have knowledge of Navigator Credit Union products and services, must protect member’s privacy and work every other Saturday or as needed.

REQUIREMENTS

EXPERIENCE:   Six months to two years of similar or related experience recommended.

EDUCATION:   Equivalent to a high school education.

SPECIFIC SKILLS:  To provide accurate, courteous, friendly, timely and professional service to every person calling Navigator Credit Union; to answer telephone calls within three rings and handle 2000+ calls per month; to be able to operate general office machines, including personal computers and calculators. Must be able to communicate well with others, in both English and Spanish, be dependable and prompt, and must be a problem solver.

GENERAL REQUIREMENTS: Must possess courtesy, tact and diplomacy skills while working one-on-one with callers when giving information that may require assistance and discussion.  Must possess a sales attitude to be able to effectively cross-sell to members.

 

POSITION:  Lending Service Center Representative (Temporary Full-Time)

DEPARTMENT:  Lending Service Center (Consumer Lending)

DESCRIPTION OF DUTIES:  To assist members and potential members with their lending needs; explain loan options, schedule loan closings, process and load loan applications, track supporting loan documents; duties also include cross-selling, solicit loans members have elsewhere, accurate record keeping and serving as a liaison between members and Lending Department personnel; perform other duties as assigned.

REQUIREMENTS

EXPERIENCE:   Six months to two years of similar or related experience recommended.

EDUCATION:   Equivalent to a high school education required.

SPECIFIC SKILLS:  To provide accurate, courteous, friendly, timely and professional service to every person calling Navigator Credit Union; to answer telephone calls within three rings and handle 2000+ calls per month; to be able to operate general office machines, including personal computers and calculators.

GENERAL REQUIREMENTS:  Must possess courtesy, tact and diplomacy skills while working one-on-one with callers when giving information that may require assistance and discussion.  Must possess a sales attitude to be able to effectively cross-sell to members.

 

POSITION: Member Service Representative (Part-Time)

DEPARTMENT:  Member Service Representative ( MS and AL)

DESCRIPTION OF DUTIES: Perform in and out transactions for members.  Assist members with a wide variety of services and advise as to how to best utilize company products and services in order to meet personal financial goals and provide the highest quality Member Service.  Open various new accounts, process necessary information and educate the Members as to services/products available as a result. (For example, Visa check card, online banking, automated teller, etc.)  Assist with wide variety of member services including open/close Shared Certificates, maintain Safe Deposit Boxes, assist members with checkbooks, process credit card/loan applications for Members, manage outgoing wires, solve fraud issues, notary, close accounts, etc.  Assist members with opening CD’s and educate members as to penalties, earnings, etc.  Explain and expedite the opening, closing, transfer, and rollover of IRA certificates. Set up auto transfers and sign up Members for ACH transfers and wires.  Use every member contact as an opportunity to advise member about additional services or programs that might benefit them. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

REQUIREMENTS

EXPERIENCE:  Six months to two years of similar or related experience recommended.

EDUCATION:   Equivalent to a high school education.

SPECIFIC SKILLS: Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.  Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to perform job functions independently and with limited supervision. Must work effectively as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic financial calculations with accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public.

 GENERAL REQUIREMENTS: Must possess courtesy, tact and diplomacy skills while working one-on-one with callers when giving information that may require assistance and discussion.  Must possess a sales attitude to be able to effectively cross-sell to members.

POSITIONS: Licensed Sales Assistant (Full-time) 

DEPARTMENT: NCU Wealth Management (Moss Point)

DESCRIPTION OF DUTIES: Improve efficiency and productivity of existing CUNA Brokerage Services Representative; Attain necessary training and licensing at state level and FINRA level; Assist rep with member servicing (address changes, questions on account, account changes, trade executions); Screen calls and appointments for rep to handle member questions and servicing issues Sales Assistant is qualified to handle. Be a second source for members; Complete mutual fund trade tickets, place trades, and monitor for settlement; Process paperwork for annuities and life insurance products; Review all submitted paperwork for accuracy and completeness before submission. Follow up with rep, member, or home office to obtain necessary documentation; Set up brokerage accounts and monitor trade activity for accuracy; Establish and maintain member files to meet compliance requirements; Assist in marketing mailings, branch promotions and seminars; Run illustrations, assist in fund performance research, and prepare member presentations for rep;  Monitor rep’s office for any marketing material, office supply, or compliance material needs; Present and train staff at branch meetings.

REQUIREMENTS

EXPERIENCE:        Three to five years’ experience in financial industry.

EDUCATION:   Minimum Two-year Associate or Bachelor college degree in finance, accounting, marketing or general business preferred.

SPECIFIC SKILLS: Working knowledge of web based and PC based programs; Must be able to operate technical software programs; Experience or comfort speaking to small and large groups in a public setting; Must have the capability to comprehend high-level mathematical concepts such as making long term projections using assumed rates of return and  present value/future value calculations; Ability to learn advanced IRS tax law rules and general understanding of accounting procedures as they relate to investments; Ability to complete intensive courses of study necessary to obtain necessary state and federal licensing requirements.

 GENERAL REQUIREMENTS:   Persons in the position of a Licensed Sales Assistant will be able to perform the same responsibilities of a Coordinator in conjunction with the coordinator or in their own capacity but will also perform expanded duties at the direction of the Representative. Due to the expanded duties of Sales Assistants, their role will require a Series 7 registration, Series 66 registration and State Insurance Licensing.

POSITION:  System Specialist I (Full-time)

DEPARTMENT:  Information Technology

DESCRIPTION OF DUTIES:  Providing first level support for the IT Help Desk Monday – Friday from 8:30am until 5:00pm, select Saturdays from 7:30am until 1:30pm, and rotating after hours support with other IT staff.  First level support includes, but is not limited to, assisting Navigator employees in resolving basic hardware and software issues; assigning in the development and maintenance of internal departmental documentation and procedures; monitoring vital system logs on a daily basis; maintaining inventory of all necessary IT related equipment; learning additional network or programming duties by attending specialized training; as well as performing other duties as assigned.

REQUIREMENTS

EXPERIENCE:  Six months to two years of similar or related experience recommended.

EDUCATION:  College background in IT area or related experience

SPECIFIC SKILLS:  Provide accurate, courteous, friendly, timely and professional service to employees and vendors of Navigator Credit Union; knowledge of personal computers to include Microsoft software products as well as basic computer hardware; some basic knowledge of bookkeeping and accounting principles; and strong problem solving skills and attention to detail.

GENERAL REQUIREMENTS:  Must be able to lift a minimum of 25 pounds while moving IT equipment.  Job may require special hours such as upgrades, special projects, and some holidays.  Must be willing to travel, as the job may require offsite training and IT testing.  Must possess professional, interpersonal skills to communicate information, both oral and written, courteously and effectively to other credit union employees and vendors.

 

 



Equal Opportunity Employer:

Navigator Credit Union is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.